Refund policy
Return and Refund Policy
Digital Products
There are NO REFUNDS on a digital download and due to the nature of this product all sales are final. If there is an issue with the download, or if you have a concern, please email us directly (Support@KangaToys.com) as I want to make sure you are happy with your purchase.
Physical Products: Unhappy with a Kanga Toy product? Your satisfaction is our priority, and we are here to make it right. For returns, we’ll gladly refund your purchase price, excluding shipping and restocking charges. With any purchase from KangaToys.com you will have 30 days to return it. Unfortunately if 30 days have gone by since your purchase, we can’t offer you a refund or exchange. Keep in mind used products or sale purchases are ineligible for returns.
To process a return, please contact us at Support@KangaToys.com. We simply require proof of three things:
1) Proof of purchase (information on the packing slip)
2) Irrefutable proof your product is in pristine condition to be resold. (This means sending us quality photos that clearly show the product’s condition.)
3) Purchase and delivery dates (30 days after your purchase, products become ineligible for returns).
If your product is eligible for a return, our support team will offer a Return Merchandise Authorization Form and any final instructions through email.
Once your return product has been received, your refund will be processed to the original form of payment. Your bank may require more than 14 days time to post this transaction to your account.
Late or missing refunds (if applicable)
If it has been more than 14 business days since we received your return follow these steps.
1. Check your bank account again.
2. Contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at support@kangatoys.com.
Ineligible Return Items
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is more than 30 days after purchase
- Gifts or Gift Cards
Shipping on a Returned Item
Once your email request for a return has been approved, we will send you an email response with directions on how to return your item and what you will need to do next. Please note, we refund your purchase price, excluding shipping and restocking charges.
This means, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Gifts
Please note that we currently do not offer gift exchanges, and Gift cards are ineligible for a return or refund
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Damaged Items (if applicable)
Unfortunately accidents happen. If your product has been damaged in shipping it is eligible to be replaced. If the product arrives with apparent shipping damage, please refuse delivery. If the delivery man is gone and you find shipping damage later, please email us at Support@KangaToys.com. We will need to see proof of purchase and photos of the damaged product and packaging, and the packing slip. Please keep all emails and paperwork regarding your purchase as it may have important information to speed up this process.