Frequently Asked Questions

Shipping and Delivery
Once we have processed your Kanga Toy purchase, you will receive some emails with important information. There will be a confirmation email, and shipment tracking email once your product has been shipped with an estimate of when your package will be delivered.

How do I get free shipping?
We love free shipping just as much as the next guy, and we want you to enjoy it too. When you order $50 worth of products or more, we do a dance, throw a party, and your order will be shipped Ground at no cost to you (That means you get free shipping).

Where do we ship?
Kanga Toys currently ships to the United States. Right now duties, customs and shipping rates to ship outside of these places make it too expensive to ship anywhere else. We apologize if this is an inconvenience. If you find yourself outside of our shipping range, please contact us at Support@KangaToys.com and let us know you want us to ship to you!

When will I receive my order?
We are excited for you to enjoy your Kanga Toy product. Your order will be processed before 12pm (MST) Monday through Friday. Currently we do not ship on Saturday, Sunday, or holidays. Keep in mind most items ship within 1-2 business days after a successful payment purchase.

What is your Return and Refund policy?
Visit the return and refund policy page for more information. 

My product was damaged when I received it, what do I do?
Unfortunately accidents happen. If your product has been damaged in shipping it is eligible to be replaced. If the product arrives with apparent shipping damage, please refuse delivery. If the delivery man is gone and you find shipping damage later, please email us at Support@KangaToys.com. We will need to see proof of purchase, photos of the damaged product and packaging. We will be able to track your package with your name and email used to make the purchase. Please keep all emails and paperwork regarding your purchase as it may have important information to speed up this process.

Can I return a gift?
Please note that we currently do not offer gift exchanges, and Gift cards are ineligible for a return or refund.