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Business Policies

Fulfillment Policy

At KangaToys, we are committed to delivering both exceptional physical products and high-quality digital design services. Below are our policies regarding refunds, cancellations, deliveries, and returns.

Refund Policy

Digital Products (Graphic Design Services):
Refunds for digital products or services are only available if the service has not yet commenced. Once a design project begins, partial refunds may be considered based on the percentage of work completed, at the discretion of our team. If you are not satisfied with the final product, we will work with you to make necessary revisions.

Physical Products:
If you are not satisfied with a physical product, you may return it for a refund within 30 days of purchase. The product must be in unused, resalable condition. Sale items or items that show signs of use are not eligible for returns. Refunds exclude shipping costs and may be subject to restocking fees.

Delivery Policy

Digital Products (Graphic Design Services):
All digital products are delivered electronically. Once your design is complete, you will receive the final files via email or through a secure download link. Delivery timelines for custom graphic design services are typically agreed upon at the start of the project, with most projects completed within the specified timeframe.

Physical Products:
We offer free shipping on orders that qualify within the U.S. Orders are typically processed and shipped within 1-2 business days. Shipping times vary depending on your location and the shipping method chosen at checkout. International shipping is not available at this time. If you would like to order place an international order, please contact our support team (support@kangatoys.com) and we will help you out. You can also make a purchase through our Etsy page as they are set up to handle international shipping.

Return Policy

Digital Products (Graphic Design Services):
Due to the nature of digital products, returns or exchanges are not possible once the final files have been delivered. However, we are committed to ensuring your satisfaction and offer revisions to meet your expectations.

Physical Products:
You may return eligible physical products within 30 days of purchase. The product must be in its original condition, with no signs of wear or use, and you must provide proof of purchase. Please contact us at support@kangatoys.com to initiate a return. You are responsible for return shipping costs, and original shipping fees are non-refundable.

Cancellation Policy

Digital Products (Graphic Design Services):
You may cancel a design service request before work has commenced for a full refund. If work has already started, partial refunds will be provided based on the amount of work completed up to the point of cancellation.

Physical Products:
Orders for physical products can be canceled before they are shipped. Once an order has been shipped, cancellation is no longer possible, and you will need to follow our return policy.

Privacy Policy

Effective Date: 9/13/2024

At KangaToys, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our website, kangatoys.com.

1. Information We Collect

When you visit our website or make a purchase, we collect the following types of information:

  • Personal Information: This includes your name, email address, shipping address, and any other information you provide when completing a purchase or signing up for our newsletter.

  • Automatically Collected Information: We may collect information about your browser, IP address, time zone, and cookies when you browse our site. This helps us improve our site and customize your experience.

2. Financial Information

KangaToys does not collect or store any financial information such as credit card numbers or bank account details. All payment processing is handled by trusted third-party services, including Shopify and Stripe. These companies are responsible for the secure processing of your sensitive financial data. Please review their privacy policies for more information on how they manage and protect your financial information:

3. How We Use Your Information

We use the personal information we collect to:

  • Process and fulfill your orders, including shipping and customer support.
  • Send you order confirmations and shipping updates.
  • Communicate with you about new products, offers, and other marketing content, but only if you opt-in to receive such communications.
  • Improve our website and customer experience by analyzing trends and user interactions.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third-party service providers to help us operate our business, including:

  • Shipping Partners: To deliver your purchases to you.
  • Marketing Platforms: To send newsletters and promotional emails, if you have opted in.
  • Analytics Providers: To better understand how users interact with our site.

These third parties are bound by contracts to keep your information secure and use it only for the specific services they provide to KangaToys.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you wish to have your information deleted, you can request this by contacting us at [support@kangatoys.com].

6. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete the personal information we hold about you.
  • Opt-out of marketing communications at any time by clicking the "unsubscribe" link in emails or by contacting us directly.
  • Request a copy of the data we have collected about you.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our site. Cookies help us remember your preferences and track your activities on our website. You can choose to disable cookies through your browser settings, but this may limit certain functionalities of our website.

8. Security

We take your privacy seriously and implement appropriate security measures to protect your personal information. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we discover that we have collected personal information from a child under 13, we will delete that information promptly. If you believe that we might have any information from or about a child, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

KangaToys
Email: support@kangatoys.com